OnSite Support Engineer

Zagreb, HR

Endava is reimagining the relationships between people and technology. For the past 20 years it has helped some of the world's leading Finance, Insurance, Telecommunications, Media, Technology and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 12 000 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria, Croatia and Slovenia; Central European Countries: North Macedonia, Moldova, Serbia and Bosnia and Herzegovina; Latin America: Argentina, Colombia, Mexico and Uruguay.

In Croatia, where we're formerly known as FIVE agency, and we're looking for a new OnSite Support Engineer to provide expert technical assistance and support to 280+ colleagues across 3 office locations!

Day to day responsibilities:

  • Resolve support escalations from the Service Desk and 2nd/3rd Line teams
  • Maintain ticket updates in the ITSM Management Tool (Service Now) and ensure customers and stakeholders remain informed
  • Resolve tickets within SLA
  • Build PC’s and Macs as per defined specifications
  • Provide end-user support for Business Applications such as Microsoft products, Apple products
  • Provide support for desktop operating systems including Windows 10 and Mac OS
  • Provide support for audiovisual technologies utilized for client meetings
  • Provide support for multiple mobile solutions including iOS and Android smart phones
  • Fault find and problem-solve recurring desktop issues
  • Troubleshooting printing devices
  • Asset Management
  • Maintain high levels of customer satisfaction

What do we expect from you:

  • Windows 10 desktop operating system support experience
  • Mac OS support experience
  • Messaging support
  • Office 365
  • Desktop\Laptop hardware Builds, Support & Maintenance
  • Familiarity with image deployment Intune
  • Mobile and Telephony skills
  • Basic knowledge of networking concepts, principles and troubleshooting
  • Basic Active Directory Administration
  • Intune knowledge (nice to have)
  • Good level of written and oral English.
  • Strong communication skills - both written and oral
  • Excellent Customer Service and interpersonal skills
  • Flexible and confident working on own or as part of a team
  • Enthusiasm for working with end-users and solving their problems
  • Self-motivated and able to manage time effectively
  • Excellent fault finding and problem solving skills

Have a sneak peek at some of our benefits

Financial perks​

  • Invest in your voluntary pension fund from your gross salary
  • Financial incentive for new family member and days off
  • Kindergarten subsidy
  • Referral fee
  • Christmas gifts & Christmas allowance
  • Regular salary reviews
  • Employee stock options
  • Performance bonus scheme for senior grades

Learning & Development​​

  • Free access to online learning platforms
  • Soft Skills workshops
  • Dedicated Career Coach/Mentor

Health & Wellness​

  • Flexibility in working hours
  • Hybrid workplace
  • Paid sick leave 5 days a year
  • Additional health insurance
  • FeelGood program: free meetings with licensed psychotherapist
  • Multisport Card

Team bonding​

  • Friday gatherings
  • Board game nights
  • Organized sporting events
  • Themed celebrations

Office perks​

  • Car and bike parking
  • Fully stocked kitchen
  • Pet-friendly office

Our simple selection process can land you a job pretty fast

We get your application​

It may take our Recruitment team a few days before we can review your application, but you can rest assured that a real human will thoroughly review your CV. We reply to all applications, even if we have to send out not-so-good news. Cross those fingers!

Intro meet​

If we think you might be the right fit for the position, we'll arrange an interview (online or in person) where you'll meet one of our recruiters and a senior member of (your future) team.

Technical assessment

It's time for you to show us what you got. The technical assessment differs depending on the position, but it usually comes in 1 of 3 forms

a) Homework assignment. If your skills dazzle us, we'll invite you to present the solution to us.

b) Technical interview. Live or video call with 1 or 2 seniors from the team where you discuss different scenarios and how you would approach certain technical situations.

c) Send us a piece of your previous work. We'll arrange a live or video technical interview around it.

Feedback & Offer

Now we have a clear picture of your seniority and can fit you into our grading system. All candidates get detailed feedback — the good, and the not-so-good. If everything falls into place, you can expect an offer from us in no time.

Apply now!

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